Return and Refund Policy

Treatments

At Ola Aesthetics, we offer goods and services that are irrevocable. Therefore, we do not issue refunds for any product or service that has been injected or used in your treatment. By consenting to treatment, it is important that patients understand and accept this condition.

All treatments, procedures, and pre-paid packages are non-refundable. Packages are non-transferable and must be used within one year from the date of purchase. Credit from pre-paid treatments, procedures, and packages may be applied toward other treatments or products only at management’s discretion. Credit can only be given to and used by the original purchaser. **NO REFUNDS, EXCHANGES ONLY.**

Order Cancellations

Prescription orders submitted online are processed immediately and may not be canceled. Orders for retail products will be evaluated on an individual basis. Please be aware that Ola Aesthetics reserves the right to deny order cancellations.

Returns

Once an item is delivered to you, it can be returned within 30 days of receipt. To be eligible for a return, the product must be unused, unopened, and sealed in the same condition as when you received it, and it must be in the original packaging. Prescription medications are not eligible for a return, refund, or exchange.

Refunds and Exchanges

After receiving your valid return, we will notify you by email regarding the acceptance or rejection of your return. If your return is accepted, payment will be refunded via the original method of payment.

If any of the above conditions are not met, we reserve the right to refuse the return or exchange or to impose different or additional conditions.